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Privacy Policy

We respect your privacy and are committed to protecting your personal data. This notice explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. What Information We Collect

We may collect and process the following types of information:

  • Personal details – name, email address, telephone number, postal address, etc.

  • Technical data – IP address, browser type, login details, page response times, browsing behaviour, device information.

  • Transaction and booking data – records of purchases, event bookings, table reservations.

  • Marketing preferences – your choices about receiving updates and promotions from us.

  • Contact Tracing (where applicable by law) – details required by the Public Health Agency in Northern Ireland.

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2. How We Collect Information

  • Directly from you when you complete forms on our website (e.g. contact form, email sign-up, bookings).

  • Through communications by phone, email, or in person.

  • Automatically via cookies and analytics tools when you use our website.

  • From trusted third-party providers (e.g. payment processors, booking platforms).

 

3. Why We Use Your Data (Legal Basis)

We will only use your personal data where the law allows us to. This means:

  • Consent – where you actively agree (e.g. signing up for our email newsletter).

  • Contract – to provide services you request, such as processing a booking or purchase.

  • Legal obligation – where we must keep records for tax, safety, or regulatory purposes.

  • Legitimate interests – for our business operations (e.g. improving services, security, limited marketing to existing customers), provided your rights are not overridden.

Where we rely on consent, you can withdraw it at any time.

 

4. How We Use Your Information

We may use your data to:

  • Provide and operate our services.

  • Communicate with you about your bookings, purchases, or enquiries.

  • Send updates and promotional messages (if you’ve given consent).

  • Improve our website and services through analytics.

  • Comply with legal requirements.

 

5. Who We Share Data With

We only share your personal data where necessary, for example with:

  • Service providers – e.g. website hosting (Wix.com), email providers, booking systems, payment processors.

  • Professional advisors – such as accountants, insurers, or legal representatives.

  • Public authorities – if required by law (e.g. HMRC, Public Health Agency).

We do not sell your personal information to third parties.

 

6. Data Retention – How Long We Keep Your Data

We keep personal data only as long as necessary for the purposes for which it was collected, including for legal, accounting, or reporting obligations. For example:

  • Booking and purchase records – 7 years (for tax purposes).

  • Marketing contact details – until you unsubscribe or withdraw consent.

  • Enquiry/contact form details – up to 12 months unless needed longer.

When no longer needed, data will be securely deleted or anonymised.

 

7. International Transfers

Some of our third-party service providers (e.g. Wix.com) may store data outside the UK/EEA. Where this occurs, appropriate safeguards are in place to ensure your data is protected.

 

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your data (where there is no good reason for us to keep it).

  • Restrict how we process your data.

  • Object to processing (including direct marketing).

  • Request transfer of your data to another service provider (data portability).

  • Withdraw consent at any time (where consent is relied upon).

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

 

9. Security of Your Data

We take appropriate technical and organisational measures to protect personal data, including encryption, secure storage, restricted access, and secure disposal of information.

 

10. Cookies and Tracking

We use cookies and similar technologies to monitor site traffic and improve your browsing experience. You can control cookie settings through your browser.

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11. Changes to This Privacy Policy

We may update this notice from time to time. Any changes will be posted on this page with an updated revision date.

 

12. Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us:

 

Charlie’s Bar, Enniskillen
1 Church Street, Enniskillen, BT74 7DW

 

Email: info@charliesbarenniskillen.co.uk

Tel: 028 6632 5303

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