Recording Customer Details for Contact Tracing : How we use your information


To support the Contact Tracing Service (which is operated by the Public Health

Agency in Northern Ireland), Charlie’s Bar, Enniskillen is required to collect and keep a record of all staff,

customers and visitors who come onto our premises for the purpose of contact tracing.


By maintaining records of staff, customers and visitors, and sharing these with the

Contact Tracing Service we can help to identify people who may have been exposed

to the Coronavirus.


As a customer/visitor of Charlie’s Bar, Enniskillen you will be asked to provide some basic information

and contact details. The following information will be collected:


  • the name and telephone number of each visitor and attendee over the age of 16; and

  • the date of their visit or attendance and the time of their arrival.


In addition, if you only interact with one member of staff during your visit, the name of

the assigned staff member will be recorded alongside your information.


The Contact Tracing Service has asked us to retain this information for 21 days from

the date of your visit, to enable contact tracing to be carried out during that period.

We will only share information with the Contact Tracing Service if it is specifically

requested by them.


For example, if another customer at the venue reported symptoms and subsequently

tested positive, the Contact Tracing Service can request the log of customer details

for a particular time period (eg. this may be all customers who visited on a particular

day or time-band, or over a two-day period).


Under government guidance, the information we collect may include information

which we would not ordinarily collect from you and which we therefore collect only for

the purpose of contact tracing. Information of this type will not be used for other

purposes (such as surveillance of an individual’s movements or marketing activities),

and the Contact Tracing Service will not disclose this information to any third party

unless required to do so by law (eg. as a result of receiving a court order). In

addition, where the information is only collected for the purpose of contact tracing it

will be destroyed by us 21 days after the date of your visit.


However, the government guidance may also cover information that we would

usually collect and hold onto as part of our ordinary dealings with you (perhaps, for

example, your name, and phone number). Where this is the case, this information

may continue to be held after 21 days and we will use it as we usually would, unless

and until you tell us not to.


Your information will always be stored and used in compliance with data protection

legislation. The use of your information is covered by the General Data Protection

Regulations Article 6 (1) (f) – legitimate interests of the venue/establishment. The

legitimate interest in this case is the interest of the venue/establishment in cooperating

with the Contact Tracing Service in order to help maintain a safe operating environment

and to help fight any local outbreak of coronavirus.


By law, you have a number of rights as a data subject, such as the right to access

information held about you. If you are unhappy or wish to complain about how your

information is used, you should contact: in the first instance

to resolve your issue.  If you are still not satisfied, you can complain to the

Information Commissioner's Office.